Returns

All physical items are tracked.

All items are carefully inspected and video-recorded before dispatch to ensure quality.

TO BE ELIGIBLE FOR A RETURN (you must meet all the criteria below):

1. All returns claims must be made within 14 days of receiving your item.
2. All returned items must be received by Sit and Smile within 14 days after you made your claim.

Eligible Items:

Items must meet all the criteria below to be eligible for a return, or exchange. All items must be:

1. Unused
2. Unwashed
3. In original packaging
4. Tags intact
5. If damaged: Any fault to the item must be reported to Sit and Smile, within 48hrs of receiving the item, with video proof of the item fault.

Ineligible Items:

If your item fits any one of the criteria below, it is ineligible for a return, refund, or exchange. Ineligible items are:

1. Used
2. Washed/Altered
3. Not in original packaging
4. Tags removed
5. Medicine
6. If damaged: Reported outside 48-hour reporting window, or without clear video evidence of damage within that timeframe.
   
   

Refunds

If your claim is eligible and your item is eligible, you will receive a refund within 7 working days of us receiving and inspecting your returned item.

Exchanges

Exchanges are available only for eligible items returned within the statutory 14-day period and are subject to stock availability.

Return Shipping

Unless the product is confirmed faulty or damaged on arrival, customers are responsible for return postage and ensuring items are packaged securely.